FAQ's
PRODUCTS
Which clothing size should I get?
Most of our items fit true to size for a tailored fit. Refer to the product page for specific sizing information.
Can you provide more information about a specific product?
Certainly! Contact us via chat, phone, or email for detailed product information.
The item I want is out of stock. Will it be restocked?
For seasonal items, if sold out, they may go on preorder for another release.Subscribe to our VIP list for restock notifications.
My purchased item is damaged. What should I do?
We apologize for the inconvenience. Visit our Return Portal with your order number and email to initiate returns for faulty items.
How do I take care of my items?
Each item comes with care instructions on the label. Follow these guidelines, and feel free to contact us for additional advice.
ORDERS & DELIVERY
I didn't receive an order confirmation. Why not?
Confirmation emails may take up to two hours to arrive. Check your spam folder. If not received after payment, contact us at help@mauricodomoniq.com.
Can I modify or cancel my order after placing it?
Orders are processed quickly. Once paid and processed, changes are not possible. Contact us for assistance.
I made a mistake with my shipping address. What can I do?
Contact us immediately for address corrections. Please note, this may lead to delivery delays.
What is the current status of my order?
You'll receive a confirmation email after ordering, and a shipping email with tracking info once it's ready. Track your order using the provided information.
My parcel hasn't been delivered. What should I do?
Check your tracking link for updates. Verify the delivery address and check your email for notes from the shipping company. Contact us for assistance.
What is the delivery time of my order?
Visit our Shipping & Delivery page for detailed information on delivery times.
Where do you deliver?
We currently ship within the US, excluding Alaska, Hawaii, and Puerto Rico. We do not deliver to APO, post office boxes, or FPO addresses.
What are the shipping costs?
Enjoy free shipping on orders over $150. For orders under $150, a $10 shipping fee applies. Expedited shipping options are available for higher spend thresholds.
How will my order be shipped?